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FAQs

FAQ

FAQ (Please email for more questions, we will build this FAQ page up to include much more information and require your questions to make it the most informative information base possible)《Contact us

 

Shopping guide.

 

1.Buyer searches for products and places an order at Popularglass.com: search for and evaluate an item, communicate with Our seller, and then add to cart.

2.Buyer makes payment, which Popiplarglass will hold until Buyer recieve items.

3.We delivers package. When the payment is confirmed, Buyer will get tracking information.

4.Buyer receives package and checks quality and quantity of item(s).

5.Buyer completes order and gives feedback and product review.

 

Order status.

 

Has my order shipped?

Click the "My Account " link at the top right hand side of our site to check your orders status.

 

How do I change quantities or cancel an item in my order?

Only you can change quantityes or cancel an item before confirming making order,Please note that once an order has begun processing or has shipped, the order is no longer editable.

 

How do I track my order?

Click the "My Account " link at the top right hand side of our site to check your orders status.if status is "delivery" and you should get a tracking No, then you may track the tracking No. in following link:

http://www.17track.net/en

 

My order never arrived.

Click the "My Account " link at the top right hand side of our site to check your orders status.Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
 

An item is missing from my shipment.

Click the "My Account " link at the top right hand side of our site to check your orders status.Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

My product is missing parts.

Click the "My Account " link at the top right hand side of our site to check your orders status.Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

 

My Account.

 

How do I create an account??

1.Click the "My Account " link at the top right hand side of our site.

2.Select "News?Please provide Your Billing Information"

3.Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our"Privacy Policy" for more information.

 

How do I edit my account information?

1.Click the "My Account " link at the top right hand side of our site.

2.Enter "My account information" and edit account information.

 

I forgot my password?

1.Click the "My Account " link at the top right hand side of our site.

2.Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

 

 

 

Shipping.

 

About Free Shipping? 

Genneral all products are free shipping for US,CA,AU,parts country of Europ and Asia.If you are from other country,please contact with sell service and we will check if your cointry is free shipping?Also it is free shipping by shipper:post office.

 

When will my order ship?? 

Genneral we will ship out your order whthin 3-5 days after confirming your order.

 

How long will it take for me to receive my package? 

Genneral 10-15 days.

 

What if my package breaks? 

 If damaged product is received, do NOT use it. Send pictures ASAP to our seller service.we will artrange news to you in the first time.

 

What if my package was seized by Custom? 

We will resend you box in the first time after confirm that situation.

 

 

Return.

 

Please check and revew our"Return Policy